Customer Success Stories

Our customers use Covalent as a strategic tool to transform the way performance is reported and managed, at all levels within the organization.

"Covalent allows us the visibility to see how well and where we are performing and achieving. The managers in the Council have now become reliant on the information we are able to provide and are keen to have access to more."

— Harrogate Borough Council

"Covalent has been in place for over a year and has transformed the way we use performance information."

— Stoke City Council

Click on any of the case studies below for a flavour of the many different ways Covalent has transformed performance management for our customers.

Orlando

Using Covalent to manage performance across multiple City departments
PDF: City of Orlando Case Study

Adur & Worthing

Following a short and effective implementation and training programme, Adur & Worthing Council Services use Covalent to manage customer feedback.
PDF: Adur & Worthing Case Study

Glasgow Housing Association

Glasgow Housing Association's two year Post Inspection Improvement Plan, requiring better performance control and improvements to key housing management results, leads to a partnership with Covalent.
PDF: Glasgow Housing Association Case Study

West Yorkshire Passenger Transport Executive (WYPTE)

After a tailored training programme and departmental pilot, with top-level support for the performance initiative, Covalent is rolled out across the Executive.
PDF: WYPTE Case Study

Sedgemoor District Council

Our first customer and pathfinder authority helped develop Covalent CPM, designed specifically for local government, in the early stages.
PDF: Sedgemoor DC Case Study

Tunbridge Wells Borough Council

Assessed as an 'excellent' council by the Audit Commission.
PDF: Tunbridge Wells BC Case Study

Crawley Borough Council

Enabling the ability to view, link and monitor important data in one location.
PDF: Crawley BC Case Study

West Dunbartonshire DC

Embedding a performance management culture throughout the organisation.
PDF: West Dunbartonshire Case Study

Chichester DC

Large urban council provides model for the ideal Covalent implementation.
PDF: Chichester DC Case Study

Rugby BC

Managing projects and action plans with Covalent.
PDF: Rugby BC Case Study

Worthing BC

Consolidating supporting evidence for inspections.
PDF: Worthing BC Case Study

Johnnie Johnson

Managing KLOEs and improvement plans at Johnnie Johnson Housing Trust.
PDF: Johnnie Johnson Housing Trust Case Study

Knowsley Housing

Managing corporate performance at Knowsley Housing Trust.
PDF: Knowsley Housing Trust Case Study

Lichfield DC

Linking actions to the Strategic Plan.
PDF: Lichfield DC Case Study

Lichfield DC Reports

PI reports at the click of a button.
PDF: Lichfield DC Reports Case Study

Otley College

After a short, effective implementation and training programme, Covalent is rolled out to 40 users.
PDF: Otley College Case Study

Pennaf HG

Providing complete visibility of current performance and overall trends.
PDF: Pennaf HG Case Study

Testimonial
>>

"We've been using Covalent to track all internal and external audit recommendations for years. It works well and forms the basis of regular reports to our Audit Committee. We set each up as an action, with a risk rating (we use categories for this rather than the risk module). It's nice and easy to get all sorts of reports out."

— John Patrinos, Policy Manager, North Devon Council

Also in this section: